asen Privacy Policy

What we collect on asen

We collect your email address, password, full name, date of birth, national ID number, and address when you open an account on asen. We also collect your phone number if you enable two-factor authentication. During deposits via DANA, e-wallet, mobile banking, local payment, or bank transfer, we record the transaction amount, timestamp, and payment method ID to reconcile your account balance and prevent fraud.

We log your IP address, device type, and browser fingerprint each time you log in. We track which games you play, how long you play, and your win/loss history solely to calculate your account balance and comply with anti-money-laundering regulations. We do not sell this data to third parties and do not use it for marketing beyond account administration and dispute resolution.

How we use your data on asen

We use your personal information to verify your identity (KYC), process your deposits and withdrawals, and fulfil our legal obligations. When you submit a withdrawal request, we cross-check your name, ID number, and bank details against our records to ensure the funds go to the correct account and to prevent money laundering. This process may take one to three business days and may be delayed if our system detects an unusual pattern.

We retain your account data for as long as your account is active, plus seven years after closure, to satisfy auditing and tax compliance requirements. We do not delete historical transaction records even after account closure because financial regulators require us to maintain them. Your email and password are encrypted; we do not store passwords in plain text and cannot recover them—you must reset a forgotten password through the login page.

Third-party processors and data location

We at asen work with payment processors (such as the networks behind online payment, e-wallet, and mobile banking), identity verification vendors, and cloud service providers to deliver our service. These processors may sit outside Indonesia and may be subject to different legal frameworks. When you deposit via local payment or online payment, e-wallet and mobile banking's servers may handle your payment data according to their own privacy terms; we do not control how they retain or use that data beyond the deposit confirmation we receive.

Our servers and backups may be located in Singapore, Australia, or the United States. By creating an account on asen, you consent to your data being transferred and processed in these jurisdictions. We apply encryption to data in transit and at rest; however, no security system is absolute.

Your rights regarding your data on asen

You have the right to request a copy of the personal information we hold about you. To do so, contact our support team with your account email and national ID number; we will compile a report within ten business days. You may also request that we correct inaccurate data (such as your registered address) by submitting a verified correction request.

You cannot delete your account data while your account is active because we must maintain it for transaction settlement and regulatory compliance. After you close your account, you may request deletion of non-essential information (such as your phone number), but we will retain transaction records, account balance history, and identity verification documents for the full seven-year retention period.

Cookies and tracking on asen

We use cookies to keep you logged in, to remember your preferred video quality for live-dealer streams, and to detect fraudulent access attempts. These cookies are essential to the operation of asen and are not used to track you across other websites. If you disable cookies in your browser, you will not be able to log in or play games on asen.

We do not use third-party analytics cookies (such as Google Analytics) on asen. We log gameplay data internally to calculate your account balance and to investigate disputes, but we do not share that data with advertising platforms or social networks.

Data security practices on asen

We encrypt all data transmitted between your device and our servers using TLS 1.2 or higher. Your password is hashed using a strong algorithm and salted before storage. Your national ID number is encrypted at rest and is accessed only during KYC verification and withdrawal processing.

We maintain access logs to audit which staff members access your account data and when. Unauthorized access to player accounts is a disciplinary and legal matter. If you suspect your account has been compromised, change your password immediately and enable two-factor authentication if it is not already active.

Updates to this policy

We may update this privacy policy to reflect changes in law, regulatory requirements, or our operational practices. We will notify you of material changes by email to the address registered on your asen account at least 30 days before the change takes effect. Your continued use of asen after that notice period constitutes acceptance of the revised policy.

Contact us about privacy on asen

If you have questions about our privacy practices, wish to request a copy of your data, or believe we have misused your information, contact our support team at [email protected]. Include your account email and a clear description of your request. We will acknowledge your email within one business day and provide a substantive response within ten business days, or sooner if the request is urgent (such as a suspected account compromise).

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. You are responsible for verifying that your access and use of asen comply with your own jurisdiction's law. This privacy policy does not supersede local data protection laws; where local law is more restrictive, local law takes precedence.